Voice in a Million  Ltd / Store / Website usage terms and conditions

You should print a copy of these Terms and Conditions for future reference. You can download a PDF at the bottom of this page.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Voice in  a Million ’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Voice in a Million’ or ‘us’ or ‘we’ refers to the owner of the website https://store.voiceinamillion.com whose registered office is The Old Fire Station, Corrie Rd, Addlestone, Surrey, KT15 2HS. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for  any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). 
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Download Terms and Conditions (for Download customers)

Please read these Terms and Conditions carefully before downloading any Products from our Website. You should understand that by downloading any of our Products, you agree to be bound by these Terms and Conditions. You should also read our Privacy Policy which describes how we use your personal information. The Terms and Conditions and the Privacy Policy, which can be amended by us and posted on the Website from time to time, represent the entire agreement between us relating to your use of the Website (although this provision shall not apply in the event of fraud). If you do not agree with these documents, do not use the Website.

You should print a copy of these Terms and Conditions for future reference.

Please click on the button marked “I Accept” at the end of these terms and conditions if you accept them. Please understand that if you refuse to accept these Terms and Conditions, you will not be able to purchase or download any Products from this Website; and all sales are sold subject to the following terms and conditions.


Product – means the downloadable digital audio visual material and other downloadable material and content on this Website;

Services – means any functions, facilities, rehearsals, workshops, courses, applications, information or other services available through this Website;

Privacy Policy – the privacy policy as appears on our Website from time to time;

Terms – means these terms and conditions;

User or You – means any person who accesses or uses this Website, with or without authorisation and whether or not you are registered to use this or part of this Website; and

Website – means  www.rockondigital.com, www.voiceinamillion.com, (and underlying websites).

Force Majeure – means  a provision  that excuses Voice in a Million Ltd or Rock on Digital Limited from not performing its contractual obligations that becomes impossible or impracticable, due to an event or effect that the parties could not have anticipated or controlled.

Certain other terms are defined in these Terms and Conditions.

store.voiceinamillion.com is a website operated by Voice in a Million Limited (we/us).

We do not accept downloads from anyone under 18 or anyone who does not have the capacity to form a contract under their own local laws. [Some restrictions are placed on the extent to which we accept orders from specific countries..]

4.1 In order to use the Services on the Website and gain access to Products you will have to register with the Website and you agree to provide accurate, current, and complete information upon registration (please see clause 5 below).
4.2 Upon registration you will be issued with an account name and a password which will enable you to access your account.
4.3 It is your responsibility to keep your password confidential and secure and we do not accept liability for losses incurred due to a breach of password confidentiality. Do not allow others to use your account.
4.4 You may at any time terminate your registration with this Website by sending an e-mail to support@voiceinamillion.com requesting that your user account be terminated. If you unsubscribe, you may are no longer entitled to use the Service, but we may retain your personal information in accordance with our Privacy Policy.

5.1 We will store the information obtained in the registration process and/or obtained in the process of your orders for use in providing the Service, including but not limited to maintaining your account with this Website and collecting payments for Products.
5.2 We reserve the right to terminate your registration if any information you provide is false, inaccurate or incomplete and you are required to check and if necessary update your information for each order.
5.3 Our use of your information is subject to the terms of our Privacy Policy and your information will be kept on a database for purposes as registered under the Data Protection Act.

6.1 The Products ordered from this Website are subject to copyright and other intellectual property rights.
6.2 Any subsequent use of the whole or an extract of the Products must be clearly marked as originating from this Website as well as citing the author and title of the Product.

7.1 Products may be ordered and purchased by using your password and account name.
7.2 When you order your chosen Products you will be shown a summary of your order before you proceed to the payment stage, and you will be able to alter the details and correct any errors. Once you have made the payment, which will be debited as an immediate pre-payment, you will receive an e-mail confirming the details and receipt of your order and confirming that you are free to download the ordered Products.
7.3 We reserve the right to reject orders and we will notify you of this. If we reject your order, payment made by you in connection with the rejected order will be refunded.

8.1 The delivery method used on this Website is “internet download”. Therefore you recognise that the supply of the Product starts almost instantaneously after the submission of your order. The statutory right to cancel does not apply and you hereby consent to our providing the Product immediately.
8.2 We reserve the right to change the available Products from time to time.

9.1 The price of any Products will be as quoted on our Website from time to time, except in cases of obvious error.
9.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a confirmation e-mail and made the Products available for download.
9.3 Owing to the “internet download” nature of the delivery method for the Products payment for all Products must be by credit or debit card.
9.4 Payment will be required on an immediate pre-payment basis. Available payment methods are by credit or debit card, Stripe, Bank Transfer or Paypal account only.


10.0 Downloads, tickets and services are non-refunadable (see clause 16). Physical goods can be returned for a full refund of the purchase price only if the goods are faulty or not as described. Goods returned for refund must be returned within 7 days of receiving the goods and returned with their original packaging. Clothing will not be refunded if worn, unless the item is defective. Services will only be refunded in the event of the company cancelling the service.(This also applies to tickets and fees – see below ref tickets)
10.1 If through an error a price displayed on our Website is incorrect (the correct price being higher than advertised), and this is spotted after you place your order but before we accept your order and send you a confirmation e-mail, we reserve the right to either give you a refund, or provide you with the Product at the correct price.
10.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

11.1 If any links to other websites are given on this Website, we are not responsible for any content contained in any of those external websites, or any loss suffered by you in relation to your use of those websites.
11.2 We strive to ensure the accuracy, correctness and reliability of the Products on this Website, but we make no representations or warranties as to the Products’ accuracy, correctness or reliability.
11.3 We shall not have any liability for lost, damaged or destroyed downloads.
11.5 Except as specifically stated in these Terms and Conditions, our Privacy Policy or elsewhere on this Website, or as otherwise required by applicable law, neither we nor our directors, employees, licensors, content providers or other representatives will be liable for damages of any kind (including, without limitation, lost profits, direct, indirect, compensatory, consequential, exemplary, special, incidental, or punitive damages) arising out of your use of, your inability to use, or the performance of this Website or the Products and Services whether or not we have been advised of the possibility of such damages.

12.1 We are not liable for any loss or delay caused by circumstances beyond our reasonable control including, but not limited to, strike, riot, terrorist activity, fire, accident or emergency, changes in law or regulations, trade embargo or other event. We reserve the right to change the date of any event or performance. If VIAM is prevented in the event of a ‘Force Majeure’ from the performance of its obligations for a continuous period in excess of fourteen (14) days and/or such that it is impossible or impracticable for the event to be re-scheduled or held as contemplated at the time of registration or ticket booking, and has not been able to bring the Force Majeure Event to a close or to find a solution by which the event may be performed despite the continuance of the Force Majeure Event, either party may terminate this agreement immediately upon written notice in which case neither party shall have any further liability to the other.  In the event of ‘Force Majeure’, we will endevour to re-schedule the event / concert within the earliest available time following the end of the ‘Force Majeure’ imposed conditions. All tickets and bookings will be valid for the re-scheduled date; and there is no further liability to either party.


You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by applicable government bodies, departments, agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings.  If any Holder (as defined below) does not comply with any laws, mandates, health orders or directives, promoter or venue terms, conditions or rules, then the promoter or venue operator may refuse admission or require any Holder to leave the venue and you/Holder will not be entitled to a refund.

WARNING: COVID-19 is an extremely contagious disease that can lead to severe illness and death.  There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that you will not be exposed to COVID-19 at the event.

ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT: You agree to follow event policies (including health and safety policies) and posted instructions while at the event.  Older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19.  You should evaluate your risk in determining whether to attend the event.  By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines.

If any of these Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

14.1 We have the right to revise and amend these Terms and Conditions from time to time without notice. Changes will be posted on this Website.

15.1 The contract between you and us is binding on you and us and on our respective successors and assigns.
15.2 You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.
15.3 We may transfer, assign, charge or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.


Tickets purchased are non-refundable except for reasons of the concert being cancelled indefinitely by us (voice in a Million Ltd). If the concert is postponed due to circumstances beyond our control, adverse weather or the date or time of the performance is changed, tickets purchased for the original date will be valid for the revised/new date/time; and no refunds are given.

Bookings for rehearsals and workshops are only refundable in the event that they are cancelled either by Voice in a Million, or by the customer cancelling their booking more than 6 (six) weeks from the booking date. All cancellations less than 6 weeks (42 days) from the rehearsal / workshop date are non-refunadble

Exchanges, Refunds and Cancellations

Refunds are not permitted except where the performance is either cancelled indefinitely by us or abandoned when less than half the performance has taken place. However, tickets booked directly with Voice in a Million or their ticketing agent Rock on Digital Ltd  may be exchanged to future performances in lieu if returned at least 14 days before the scheduled performance time. In the event that the event is re-scheduled, the tickets purchased are valid for the revised date and are not refundable

No other cancellations are permitted outside of these terms. If a performance is cancelled by us or abandoned when less than half the performance has taken place, our maximum liability to you in this respect is the face value only of the tickets purchased. Please note that the cancellation rights contained in the Consumer Protection (Distance Selling) Regulations 2000 (as amended) do not apply to the services we offer.

Ticket Returns and On-Sales and Ticket Re-Sales

If you wish to return tickets prior to the day of a show, or place your tickets for Re-Sale if you are unable to attend any Voice in a Million Re-scheduled event, Voice in a Million / Rock on Digital  will endeavour to sell these alongside the tickets on General Sale. There is a fee of £6 per ticket for this (maximum £6 charge per ticket). However we cannot guarantee the re-sale of tickets. Only original tickets can be offered for re-sale (not duplicates or agency tickets).

Payment of any Re-Sold tickets sold, The face value of the re-sale ticket less the administration charge of £6.00 per ticket, will be held as a Credit Token on the patron record of the person who made the original booking. This person may have this credited back to a bank account or bank card by contacting Voice in a Million Ltd. We reserve the right not to accept tickets for re-sale.


Contracts for the purchase of Products through our Website will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

End User Licence Agreement (for download , DVD and  CD customers)
This end user licence agreement (EULA) is a legal agreement between you (Licensee or you) and Rock on Digital  Limited  (Licensor or we or us) for this Rock On Digital (Product), which includes software, the associated media and printed materials (Documentation).

1.1 In consideration of you agreeing to abide by the terms of this EULA, the Licensor hereby grants to you a non-exclusive, non-transferable licence to use the Product and the Documentation on the terms of this EULA.
1.2 You may:
(a) use the Product for private or for internal business purposes on one  screen at a time (but must not use the Product on any public screen);
(b) make a copy of the Product for back-up purposes only, provided that this is necessary for the activities permitted by condition 2.1;
(c) use any Documentation in support of the use permitted under condition 1.1 and make a copy of the Documentation for its lawful use.

2.1 Except as expressly set out in this EULA or as permitted by any local law, you undertake:
(a) not to copy the Product or Documentation except where such copying is necessary for the purpose of back-up
(b) not to rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the Product or Documentation;
(c) not to make alterations to, or modifications of, the whole or any part of the Product nor permit the Product or any part of it to be combined with, or become incorporated in, any other software;
(d) not to disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the Product nor attempt to do any such things except to the extent that (by virtue of section 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are essential for the purpose of achieving inter-operability of the Product with another piece of software, and provided that the information obtained by you during such activities:
(i) is used only for the purpose of achieving inter-operability of the Product with another piece of software;
(ii) is not disclosed or communicated without the Licensor’s prior written consent to any third party to whom it is not necessary to disclose or communicate it; and
(iii) is not used to create any software which is substantially similar to the Product;
(g) not to provide, or otherwise make available, the Product in any form, in whole or in part to any other person without the prior written consent from the Licensor.
2.2 You must permit the Licensor and his representatives, at all reasonable times and on reasonable advance notice, to inspect and have access to any premises, and to the computer equipment located there, at which the Product or the Documentation is being kept or used, and any records kept pursuant to this EULA, for the purpose of ensuring that you are complying with the terms of this EULA.

You acknowledge that all intellectual property rights in the Product and the Documentation throughout the world belong to the Licensor, that rights in the Product are licensed (not sold) to you, and that you have no rights in, or to, the Product or the Documentation other than the right to use them in accordance with the terms of this EULA.

4.1 The Licensor warrants that the medium on which the Product is stored and distributed is (at the time it is supplied), and will be for the period of 90 days after that time (Warranty Period), free from defects in design, material and workmanship under normal use. If a defect in the medium occurs during the Warranty Period, the Licensor will replace it free of charge if you return it to the Licensor with proof of purchase and (so far as you are able) a documented example of such defect or error.
4.2 You acknowledge that the Product has not been developed to meet your individual requirements and that it is therefore your responsibility to ensure that the facilities and functions of the Product as described in the Documentation meet your requirements.
4.3 You acknowledge that the Product may not be free of bugs or errors and you agree that the existence of any minor errors shall not constitute a breach of this EULA.
4.4 If, within the Warranty Period, you notify the Licensor in writing of any defect or fault in the Product in consequence of which it fails to perform substantially in accordance with the Documentation, and such defect or fault does not result from you having amended the Product or used it in contravention of the terms of this EULA, the Licensor will, at its sole option, repair or replace the Product, provided that you make available all information that may be necessary to assist the Licensor in resolving the defect or fault, including sufficient information to enable the Licensor to recreate the defect or fault.

5.1 Nothing in this EULA shall exclude or in any way limit the Licensor’s liability for fraud, or for death and personal injury caused by its negligence, or any other liability to the extent that it cannot be excluded or limited as a matter of law.
5.2 Subject to condition 5.1 the Licensor shall not be liable under or in connection with this EULA or any collateral contract for:
(a) loss of income;
(b) loss of business profits or contracts;
(c) business interruption;
(d) loss of the use of money or anticipated savings;
(e) loss of information;
(f) loss of opportunity, goodwill or reputation;
(g) loss of, damage to or corruption of data; or
(h) any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.
5.3 Subject to condition 5.1 and condition 5.2, the Licensor’s maximum aggregate liability under or in connection with this EULA, or any collateral contract, whether in contract, tort (including negligence) or otherwise, shall be limited to a sum equal to the EULA Fee.
5.4 Subject to condition 5.1, condition 5.2 and condition 5.3, the Licensor’s liability for infringement of third party intellectual property rights shall be limited to breaches of rights subsisting in the UK.
5.5 This EULA sets out the full extent of the Licensor’s obligations and liabilities in respect of the supply of the Product and Documentation. In particular, there are no conditions, warranties, representations or other terms, express or implied, that are binding on the Licensor except as specifically stated in this EULA. Any condition, warranty, representation or other term concerning the supply of the Product and Documentation which might otherwise be implied into, or incorporated in, this EULA, or any collateral contract, whether by statute, common law or otherwise, is hereby excluded to the fullest extent permitted by law.

This EULA is governed by English law. Any dispute arising from, or related to, any term of this EULA shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.